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Can I customize the sender name?

By Stefan
February 5, 2021

Ticket replies and auto-replies are sent via email with a sender name. The sender name is also known as from name. You may want to change the defaults to a custom name and there are several placeholders that can be used.

Go to "Settings -> Channels" and select your channel.

Click on "Edit Signature" or "Edit Auto-Reply" to customize the related sender name.

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