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How to check your statistics

By Eva
February 2, 2023

Date from – till 

(datepicker) 

 

Number of tickets 

Fields / Functions

Description

Opened Tickets 

  • Quantity 

  • Percentage: compares the relative difference to the previous period, eg. You selected February 2020 it compares with January 2020 

Closed Tickets 

  • Quantity 

  • Percentage 

Waiting Tickets 

  • Quantity 

  • Percentage 

Escalated Tickets 

  • Quantity 

  • Percentage 

New & Closed Tickets 

It compares the new and the closed tickets in a timeline. 

Top 5 Active Customers 

It shows the customers with high ticket volume. 

Tag Usage 

It shows relative tag usage. 

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