All Categories Updates

The custom sidebar displays helpful information in a ticket from another application, such as the customer's recent purchases from the web store. Previously, you could...

John
Written by John published on October 27, 2022

We optimize the behavior when you move tickets, for example, by assigning or deleting a ticket. This makes the whole ticket handling even more intuitive...

Eva
Written by Eva published on October 27, 2022

We have added the feature where you can specify the number of blog articles per page. So you can decide how many articles you want...

Eva
Written by Eva published on September 15, 2022

Categorise your customers

Eva
Written by Eva published on September 9, 2022

The customer is the most important thing. That is why we moved Contacts and Organizations from the submenu to the main menu. From now on,...

Eva
Written by Eva published on September 9, 2022

The person who creates an article is automatically the author of the text in HelpSpace. However, there are situations where this case does not fit,...

Eva
Written by Eva published on September 9, 2022

You write a reply, but you want to send it later. Set the date and time to schedule your message.You can plan the message up...

Eva
Written by Eva published on May 20, 2022

Add a custom ticket sidebar that displays additional information, such as customer-purchased items from your online shop. This speeds up the ticket handling process as...

Eva
Written by Eva published on April 14, 2022

We have extended and improved our API. Get all messages of a ticket or create a new message via the API. Check our API Documentation...

Eva
Written by Eva published on March 17, 2022

Send a message and set the status directly, e.g., close. It optimizes your workflow and your inbox.The next status automatically gets saved until you change...

Eva
Written by Eva published on February 18, 2022

In the HelpSpace Docs, you create articles for your help center or blog.Now, we added the feature to customize your article URL.Besides that, you have...

Eva
Written by Eva published on November 26, 2021

At first glance, not much has changed. At a second glance, countless new options have opened up.We have taken our editor to the next level....

Eva
Written by Eva published on October 22, 2021