You now have the option to include the signature of the channel directly in your response, rather than adding it later when you send the......
You can now easily assign multiple tickets to a person or team in one step. To do this, select the desired tickets in the navigation......
If you receive a ticket on the wrong channel, you now have the option to easily change it to ensure that it is correctly assigned.......
We have added a new action to the rules (Settings > Rules) which allows you to automatically add individual users as watchers to a new......
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The custom sidebar displays helpful information in a ticket from another application, such as the customer's recent purchases from the web store. Previously, you could......
We optimize the behavior when you move tickets, for example, by assigning or deleting a ticket. This makes the whole ticket handling even more intuitive......
We have added the feature where you can specify the number of blog articles per page. So you can decide how many articles you want......
The customer is the most important thing. That is why we moved Contacts and Organizations from the submenu to the main menu. From now on,......
The person who creates an article is automatically the author of the text in HelpSpace. However, there are situations where this case does not fit,......
You write a reply, but you want to send it later. Set the date and time to schedule your message. You can plan the message......