Show Signature directly in the Reply
You now have the option to include the signature of the channel directly in your response, rather than adding it later when you send the......
Bulk Action: Assign multiple tickets to an agent or a team
You can now easily assign multiple tickets to a person or team in one step. To do this, select the desired tickets in the navigation......
Change the Channel of a Ticket
If you receive a ticket on the wrong channel, you now have the option to easily change it to ensure that it is correctly assigned.......
New Rule: Add Watchers
We have added a new action to the rules (Settings > Rules) which allows you to automatically add individual users as watchers to a new......
Ticket Watchers
Stay up to date on tickets that interest you
Custom Sidebar per Channel
The custom sidebar displays helpful information in a ticket from another application, such as the customer's recent purchases from the web store. Previously, you could......
Ticket handling and infinite scrolling
We optimize the behavior when you move tickets, for example, by assigning or deleting a ticket. This makes the whole ticket handling even more intuitive......
Number of Blog Articles per Page
We have added the feature where you can specify the number of blog articles per page. So you can decide how many articles you want......
Moved the Contacts and Organizations to the main menu
The customer is the most important thing. That is why we moved Contacts and Organizations from the submenu to the main menu. From now on,......
Change the author of an article
The person who creates an article is automatically the author of the text in HelpSpace. However, there are situations where this case does not fit,......
Send Later
You write a reply, but you want to send it later. Set the date and time to schedule your message. You can plan the message......
