All Categories Updates

You now have the option to include the signature of the channel directly in your response, rather than adding it later when you send the...

John
Written by John published on December 23, 2022

You can now easily assign multiple tickets to a person or team in one step. To do this, select the desired tickets in the navigation...

John
Written by John published on December 23, 2022

If you receive a ticket on the wrong channel, you now have the option to easily change it to ensure that it is correctly assigned....

John
Written by John published on December 23, 2022

We have added a new action to the rules (Settings > Rules) which allows you to automatically add individual users as watchers to a new...

John
Written by John published on December 23, 2022

Stay up to date on tickets that interest you

Eva
Written by Eva published on January 13, 2022

The custom sidebar displays helpful information in a ticket from another application, such as the customer's recent purchases from the web store. Previously, you could...

John
Written by John published on October 27, 2022

We optimize the behavior when you move tickets, for example, by assigning or deleting a ticket. This makes the whole ticket handling even more intuitive...

Eva
Written by Eva published on October 27, 2022

We have added the feature where you can specify the number of blog articles per page. So you can decide how many articles you want...

Eva
Written by Eva published on September 15, 2022

Categorise your customers

Eva
Written by Eva published on September 9, 2022

The customer is the most important thing. That is why we moved Contacts and Organizations from the submenu to the main menu. From now on,...

Eva
Written by Eva published on September 9, 2022

The person who creates an article is automatically the author of the text in HelpSpace. However, there are situations where this case does not fit,...

Eva
Written by Eva published on September 9, 2022

You write a reply, but you want to send it later. Set the date and time to schedule your message.You can plan the message up...

Eva
Written by Eva published on May 20, 2022