Follow the steps to get the best out of HelpSpace.

Written by Eva published on June 18, 2021

Filter your tickets ito find information faster and easier

Written by Eva published on May 21, 2021

We are very happy to tell you that our support widget is online. It comes with a lot of options for customization and is multi-language...

Written by Stefan published on January 13, 2021

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Widget

Agents with this role can only work on tickets that are assigned to one of their teams or directly to the agent.

Written by Stefan published on December 22, 2020

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Create an internal note on a ticket

Written by Stefan published on January 19, 2021

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We have recently added Dutch and Portuguese. You can choose the language in your profile. We are always happy about corrections. Please get in touch...

Written by Stefan published on January 22, 2021

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Now the "delete ticket" action is on top level in action menu. If an agent or admin deletes a ticket, it will went to the...

Written by Stefan published on December 21, 2020

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Generated from all your published articles

Written by Stefan published on December 2, 2020

Docs

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Building up your self-service you start with one style. Help-Center, Documentation, or Blog. But then it grows and after a while, you feel like the...

Written by Stefan published on November 26, 2020

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Docs

We have recently added French and Spanish to our system. You can choose the language in your profile. We are always happy about corrections. Please...

Written by Stefan published on November 20, 2020

Language

Just click on the subject to edit the text.

Written by Stefan published on November 8, 2020

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Automation for inbound emails

Written by Eva published on August 21, 2020

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