Roles and Permissions
Depending on the requirements, different roles can be assigned to users. Below is an overview of each role and their corresponding access levels.
Superadmin
Access: All areas
Note: The first user is created automatically with the first sign-in and assigned the Superadmin role. You cannot change a user to a Superadmin. For changes, contact support at support@helpspace.com with the username and email address of the new Superadmin.
Admin
Access: All areas except billing and usage
Agent
Access: Work with all tickets
Team Agent
Access: Own and team assigned tickets only
Author
Access: Docs section
Billing
Access: Billing and usage only
Detailed Access Matrix
Super-admin | Admin | Agent | Team Agent | Author | Billing | |
|---|---|---|---|---|---|---|
Tickets | ✔ | ✔ | ✔ | ✔ * | no | no |
Tasks | ✔ | ✔ | ✔ ** | ✔ ** | ✔ ** | no |
Docs | ✔ | ✔ | no | no | ✔ | no |
Reports | ✔ | ✔ | no | no | no | no |
Settings | ✔ | ✔ | no | no | no | no |
Billing & Usage | ✔ | no | no | no | no | ✔ |
* Access to own and team assigned tickets only.
** All roles can create and edit their tasks. Additionally, you can create Task Boards to manage access permissions.
