To prevent notifications from getting lost in the daily flood of emails, it can be helpful to redirect notifications to a Slack channel. The agents can then deactivate the email notification in their profile and still stay informed.
Display Types
Basically, one of two display types can be selected.
Small | Large |
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How to set it up?
Slack Integrations can be set up by an Admin in the section Settings → Integrations
Just enable the integration and enter the "Slack Webhook URL" of your Slack group. Finally, you can select which notifications should be delivered. That's it.
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