Navigate between tickets
Learn the basic structure of tickets
The reply-box in detail
Design your message with styles and pictures
Create new ticket
How to open a new ticket for your customer
Quick Replies
Use text templates for quick and consistent communication
Additional ticket information
Quickly access essential customer information to enhance your communication.
How to change the ticket recipient
Adjust the customer in the ticket
How can I change the ticket subject
Adjust the title of the ticket
Advanced Ticket Search
How to filter tickets
Split and merge tickets
Split a ticket into several tickets, or merge several tickets into one
Ticket locked for editing
Only one agent can write to the customer, the ticket is blocked for the others during this time
Customer Satisfaction Ratings
Customer Satisfaction Ratings allow you to gather direct feedback on your support replies—simple, effective, and with zero additional effort for your team. Each outgoing message......
Switch Mail Provider
Switch the sending of emails from Postmark to AWS
