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Introduction Over time, many tasks can accumulate. Some of them may be marked as completed or deemed no longer relevant. To keep your task management......

John Ibrügger
Written by John Ibrügger published on July 18, 2024

During ticket exchanges, HelpSpace is designed to show only the new messages, ensuring a cleaner overview. To view the full conversation, just click “Show more…”......

John Ibrügger
Written by John Ibrügger published on December 22, 2023

You can include a YouTube video in your HelpSpace article very easily. Get the embed link from YouTube - Click on share and then embed.......

John Ibrügger
Written by John Ibrügger published on February 13, 2023

We added the option to add tags to contacts. This allows you to add information to your customers and filter them if you want, e.g.,......

Eva
Written by Eva published on September 9, 2022

The person who creates an article is automatically the author of the text in HelpSpace. However, there are situations where this case does not fit,......

Eva
Written by Eva published on September 9, 2022

Vimeo is a popular platform for sharing videos. You can also include Vimeo videos in a HelpSpace Docs article by inserting Embed > Video and......

Eva
Written by Eva published on July 28, 2022

Some users administrate their scripts with the Google Tag Manager. For example, they run a WordPress website with the Google Tag Manager for WordPress plugin.......

Eva
Written by Eva published on May 20, 2022

Go to Settings > Customers, click on the cog icon on the top right, and choose Export Customers. The download file is a CSV file.......

Eva
Written by Eva published on January 27, 2022

Sometimes you write an article in Google Docs before copying it to an HelpSpace article. Here is a guide to what you need to pay......

Eva
Written by Eva published on January 27, 2022

The HelpSpace widget opens when the user clicks on it. Now there are situations where it should open via link. This article describes how to......

Eva
Written by Eva published on January 14, 2022

with an authenticated customer

Stefan Dreßler
Written by Stefan Dreßler published on February 27, 2023

Dynamically hide the widget on certain pages of your website.

Stefan Dreßler
Written by Stefan Dreßler published on February 8, 2021