You can change notification-settings in your profile

Written by Stefan published on January 22, 2021

Ticket

Ticket replies and auto-replies are sent via email with a sender name. The sender name is also known as from name. You may want to...

Written by Stefan published on February 5, 2021

Improvment

Ticket

Dynamically hide the widget on certain pages of your website.

Written by Stefan published on February 8, 2021

Widget

Sometimes you want to separate your inbox or hide tickets from some agents. To do so you can restrict agents to see only tickets assigned...

Written by Stefan published on February 8, 2021

Load custom fonts from a CDN Server, or for instance use Google Fonts.

Written by Stefan published on March 2, 2021

Docs

Notify me about new tickets in the browser

Written by Stefan published on March 5, 2021

Improvment

Ticket

To add an email alias to your channel or add an auto-bcc to every outgoing message, please select the channel in your settings and add...

Written by Stefan published on April 15, 2021

Some examples

Written by Stefan published on November 12, 2021

Widget

If you use Outlook 365 to forward emails to HelpSpace you might get an error like the one below:550 5.7.520 Access denied, Your organization does...

Written by Janis published on April 12, 2021