Keyboard Shortcuts
Ticket Inbox Fields / Functions Keyboard Shortcut (Mac) Keyboard Shortcut (Win) Select all tickets ⌘ A ⊞ A Send ⌘ return ⊞ return Reply ⌘......
How to use HelpSpace on a mobile phone
Read your tickets on the go
How to customize or redirect article URLs
Customize the article URL by entering a custom slug For SEO purpose, it's often useful to provide the content essence in the URL of your......
Can I upload images from the clipboard?
Yes, but every browser acts differently
Set up a support contact form on your website
Create tickets using your own contact forms
Turn off/on email notifications
You can change notification-settings in your profile
Can I customize the sender name?
Ticket replies and auto-replies are sent via email with a sender name. The sender name is also known as from name. You may want to......
How to separate the shared inbox
Sometimes you want to separate your inbox or hide tickets from some agents. To do so you can restrict agents to see only tickets assigned......
How to add custom fonts to a docs-site
Load custom fonts from a CDN Server, or for instance use Google Fonts.
How to enable browser notifications
Notify me about new tickets in the browser
How to set up email aliases or BCC`s on channels?
To add an email alias to your channel or add an auto-bcc to every outgoing message, please select the channel in your settings and add......
Allow external email forwarding in Outlook 365
If you use Outlook 365 to forward emails to HelpSpace you might get an error like the one below: 550 5.7.520 Access denied, Your organization......
