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How to change the ticket recipient

By Stefan
August 27, 2020

The recipient is alway a single contact, but you can also add a CC or BCC recipients.

How to change the recipient

  1. Open the ticket

  2. Find "Contact Information" on the right and click on the 3 dots beside the name


How to add or change CC or BCC recipient

  1. Open the ticket

  2. Klick on the reply button

  3. Klick on CC/BCC above the reply message

  4. Add CC or BCC contacts to the fields

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