How to change the ticket recipient

How to change the recipient

1. Open the ticket

2. Find “Contact Information” on the right and click on the 3 dots beside the name

3. Click on “Change Contact”

4. Enter the email of the new contact and click “Change”. The recipient is always a single contact, but you can also add a CC or BCC recipients.

How to add or change CC or BCC recipient

1. Open the ticket

2. Click on the reply button

3. Click on CC/BCC above the reply message

4. Add CC or BCC contacts to the fields