Go to the ticket navigation and click underneath the menu on the Create Ticket button.
A new dialog opens, and you can create your ticket.
Fields / Functions
Select your channel from which you want to send
Enter your email recipient. If you enter a name, it automatically searches in the customer database for the email address.
Enter your Cc/Bcc email recipient. If you enter a name, it automatically searches in the customer database for the email address.
Email subject/ticket title
Enter your message. You have multiple functions to design your message.
It's highly important for us that every message is delivered to your customer. To make the delivery process easy to follow there is an icon on the downright corner of your message. It has three different status:
Receiving mail server didn't process the message
Receiving mail server received your message - Good.
Your customer opened the message - Perfect!
Note: If your customer is blocking our tracking pixel the second arrow will never appear.