By default, we search your term in the ticket subject, body, tags, and contact. But often it's important to add very specific filters. Below you find all advanced filters and some examples.
Note: A filter is applied to the current section. Only if you are searching for a specific ticket number like #54 we will look up all sections.
Find the ticket with the id 54.
Searches the subject of a ticket.
Searches the message body.
Searches your term in subject OR body of the ticket.
Searches name and email of the ticket contact.
Searches the tag name of
Searches the name and email of the assigned agent, and finds all tickets of this agent.
Searches all tickets with that status waiting. Available status are open, waiting, escalated, closed, spam
You can combine the different filters with each other. We will automatically use operators as follows.
tag:bug body:”help me” contact:”Mike Smith”
Searches for tickets with the tag bug AND body help me AND contact.
Different filters are combined automatically with an AND operator.
Searches for tickets with the tags bug OR sales.
The same filter is combined with an OR operator.