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Advanced Ticket Search

How to filter tickets

By Stefan
May 20, 2021

By default, we search your term in the ticket subject, body, tags, and contact. But often it's important to add very specific filters. Below you find all advanced filters and some examples.

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Note: A filter is applied to the current section. Only if you are searching for a specific ticket number like #54 we will look up all sections.

Available Filters

Filter

Example

Description

#

#54

Find the ticket with the id 54.

subject:

subject:bug
subject:"can't open"

Searches the subject of a ticket.

body:

body:important
body:"important note"

Searches the message body.

subjectOrBody:

subjectOrBody:"some term"

Searches your term in subject OR body of the ticket.

contact:

contact:mike
contact:"Mike Smith"
contact:mike@smith.com

contact:@examplde.com

Searches name and email of the ticket contact.

tag:

tag:bug
tag:"feature request"

Searches the tag name of

agent:

agent:mike
agent:"mike smith"
agent:hello@smith.com

Searches the name and email of the assigned agent, and finds all tickets of this agent.

team:

team:sales

team:"quality management"

status:

status:waiting

Searches all tickets with that status waiting. Available status are open, waiting, escalated, closed, spam

Filter combinations

You can combine the different filters with each other. We will automatically use operators as follows.

Example

Description

Operator

Note

tag:bug body:"help me" contact:"Mike Smith"

Searches for tickets with the tag bug AND body help me AND contact.

AND

Different filters are combined automatically with an AND operator.

tag:bug tag:sales

Searches for tickets with the tags bug OR sales.

OR

The same filter is combined with an OR operator.

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