Customer Information
On the right-hand side, additional information displays about the customer.
Fields / Functions | Description |
|---|---|
Customer email. You can edit the customer details when you click on the Email. | |
Copy-Button | Button to copy the email |
Address | Customer address |
Note | Notes are only be displayed when they added to the customer profile. |
Channel | Support channel |
Team | Assigned team |
Assigned Agent | Assigned agent |
Previous Tickets
Previous tickets of the current customer are displayed.
The colored dot at the beginning of the ticket name describes the ticket status
If the ticket is in thin writing, the status is closed.
Click on the ticket name to open a preview. Four functions are at the top of the preview / related ticket.
Related Ticket
Fields / Functions | Description |
|---|---|
| Opens the ticket in edit mode |
| Merges the current ticket with the related ticket |
| Opens the previous related ticket |
| Opens the next related ticket |
Go to ticket 
Merge
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