The first user is created automatically with the first sign-in. He has the role of superadmin, which means he has access to all features. You can not change a user to a superadmin.
If you create a new user you can choose between Admin and Agent.
The user has access to ...
Superadmin | Admin | Agent | |
|---|---|---|---|
Tickets | ✔ | ✔ | ✔ |
Docs | ✔ | ✔ | no |
Reports | ✔ | ✔ | no |
Settings | ✔ | ✔ | no |
Billing & Usage | ✔ | no | no |
