While working on a ticket, you can use the Tasks feature to create and manage tasks related to solving the customer's issue. This allows you to coordinate tasks with your team directly from the ticket and ensure that all necessary tasks are completed efficiently. The Tasks feature is especially useful when multiple tasks need to be handled by different people to effectively resolve the customer's problem.
When you are editing a ticket, there is a sidebar on the right. Under the Tasks section, you can add a new task by typing its title into the “Add a task” field and pressing enter. The task will be saved, and you can click on it to view or enter the details.