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CentralStationCRM Integration

By John
January 12, 2024

About CentralStationCRM

CentralStationCRM helps small companies, start-ups and the self-employed to maintain a good overview of their customer relationships. Service providers such as agencies, consultancies, and sales teams in particular can use CentralStationCRM to improve their B2B sales and keep track of their activities. Everyone can see at a glance which colleague last spoke to a customer, what was agreed at the time, or how high the order volume is.

Seamless Integration between HelpSpace and CentralStationCRM

CentralStationCRM.pngView the HelpSpace ticket in CentralStationsCRM

To enhance your customer management experience, we've streamlined the process of integrating HelpSpace tickets with CentralStationCRM. This integration is designed to centralize your customer's contact history within the CRM, ensuring you have comprehensive and accessible insights at all times.

How Does the Integration Work?

  1. Automatic Transfer of Messages: When a message is received in a HelpSpace ticket, and the contact associated with that message exists in both HelpSpace and CentralStationCRM, the message is automatically transferred to CentralStationCRM. This feature is particularly useful for maintaining a unified view of customer interactions.

  2. One-Way Synchronization: It's important to note that this integration is a one-way process. Information flows exclusively from HelpSpace to CentralStationCRM. This means that while ticket information from HelpSpace will appear in CentralStationCRM, any changes or additions made in CentralStationCRM will not be reflected back in HelpSpace.

  3. Ticket Creation and Transfer Criteria: For a ticket created in HelpSpace to be transferred to CentralStationCRM, a key criterion must be met: the recipient's email address associated with the ticket in HelpSpace must also exist in CentralStationCRM. If this condition is fulfilled, the ticket information will automatically populate in the CRM, ensuring that your customer data is synchronized and up-to-date.

Benefits of This Integration

  • Centralized Customer History: By having all customer interactions, including those from HelpSpace, visible in CentralStationCRM, your team can access a complete history of customer communications. This comprehensive view aids in providing more informed and personalized customer service.

  • Efficiency and Time-Saving: The automatic transfer of information reduces the need for manual data entry, thereby saving time and minimizing the risk of errors.

  • Improved Customer Service: With immediate access to a customer's full interaction history, your team can provide faster, more accurate, and personalized responses, enhancing the overall customer experience.

How to integrate HelpSpace with CentralStationCRM

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