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We added the option to add tags to contacts. This allows you to add information to your customers and filter them if you want, e.g.,...

Eva
Written by Eva published on September 9, 2022

The person who creates an article is automatically the author of the text in HelpSpace. However, there are situations where this case does not fit,...

Eva
Written by Eva published on September 9, 2022

Vimeo is a popular platform for sharing videos.You can also include Vimeo videos in a HelpSpace Docs article by inserting Embed > Video and pasting...

Eva
Written by Eva published on July 28, 2022

Some users administrate their scripts with the Google Tag Manager. For example, they run a WordPress website with the Google Tag Manager for WordPress plugin.You...

Eva
Written by Eva published on May 20, 2022

Go to Settings > Customers, click on the cog icon on the top right, and choose Export Customers. The download file is a CSV file.Please...

Eva
Written by Eva published on January 27, 2022

Sometimes you write an article in Google Docs before copying it to an HelpSpace article. Here is a guide to what you need to pay...

Eva
Written by Eva published on January 27, 2022

The HelpSpace widget opens when the user clicks on it. Now there are situations where it should open via link. This article describes how to...

Eva
Written by Eva published on January 14, 2022

Ticket InboxFields / FunctionsKeyboard ShortcutSelect all tickets⌘ ASend⌘ returnReply⌘ ⌃ RAdd Note⌘ ⌃ NForward⌘ ⌃ FStatus⌘ ⌃ SAssignment⌘ ⌃ AWatchers⌘ ⌃ WDelete ticket⌘ deleteTicket EditorFields...

Eva
Written by Eva published on January 6, 2022

Read your tickets on the go

Eva
Written by Eva published on December 10, 2021

Customize the article URL by entering a custom slugFor SEO purpose, it's often useful to provide the content essence in the URL of your article.Defaulthttps://blog.helpspace.com/article/1/article-titleWith...

Stefan
Written by Stefan published on November 26, 2021

Yes, but every browser acts differently

Stefan
Written by Stefan published on February 3, 2021

Create tickets using your own contact forms

Eva
Written by Eva published on February 12, 2021