Add Tags to Contacts
We added the option to add tags to contacts. This allows you to add information to your customers and filter them if you want, e.g.,...
Edit author of an article
The person who creates an article is automatically the author of the text in HelpSpace. However, there are situations where this case does not fit,...
Embed a Private Vimeo Video
Vimeo is a popular platform for sharing videos.You can also include Vimeo videos in a HelpSpace Docs article by inserting Embed > Video and pasting...
Google Tag Manager
Some users administrate their scripts with the Google Tag Manager. For example, they run a WordPress website with the Google Tag Manager for WordPress plugin.You...
Export customers
Go to Settings > Customers, click on the cog icon on the top right, and choose Export Customers. The download file is a CSV file.Please...
Copy content from Google Docs to an HelpSpace Docs Article
Sometimes you write an article in Google Docs before copying it to an HelpSpace article. Here is a guide to what you need to pay...
Open the Widget with a Link
The HelpSpace widget opens when the user clicks on it. Now there are situations where it should open via link. This article describes how to...
Keyboard Shortcuts
Ticket InboxFields / FunctionsKeyboard ShortcutSelect all tickets⌘ ASend⌘ returnReply⌘ ⌃ RAdd Note⌘ ⌃ NForward⌘ ⌃ FStatus⌘ ⌃ SAssignment⌘ ⌃ AWatchers⌘ ⌃ WDelete ticket⌘ deleteTicket EditorFields...
How to use HelpSpace on a mobile phone
Read your tickets on the go
How to customize or redirect article URLs
Customize the article URL by entering a custom slugFor SEO purpose, it's often useful to provide the content essence in the URL of your article.Defaulthttps://blog.helpspace.com/article/1/article-titleWith...
Can I upload images from the clipboard?
Yes, but every browser acts differently
Set up a support contact form on your website
Create tickets using your own contact forms
