The HelpSpace widget opens when the user clicks on it. Now there are situations where it should open via link. This article describes how to...

Written by John published on January 14, 2022

Ticket InboxFields / FunctionsKeyboard ShortcutSelect all tickets⌘ ADelete ticket⌘ deleteTicket EditorFields / FunctionsKeyboard Shortcut Bold⌘ B Italic⌘ I Underline⌘ U Strike⌘ ⇧ X Bullet List⌘...

Written by John published on January 6, 2022

Read your tickets on the go

Written by John published on December 10, 2021

Customize the article URL by entering a custom slugFor SEO purpose, it's often useful to provide the content essence in the URL of your article.Defaulthttps://blog.helpspace.com/article/1/article-titleWith...

Written by Stefan published on November 26, 2021

Improvment

Docs

Feature

SEO

Yes, but every browser acts differently

Written by Stefan published on February 3, 2021

Improvment

Ticket

Docs

Feature

UX

Create tickets using your own contact forms

Written by Eva published on February 12, 2021

Ticket

You can change notification-settings in your profile

Written by Stefan published on January 22, 2021

Ticket

Ticket replies and auto-replies are sent via email with a sender name. The sender name is also known as from name. You may want to...

Written by Stefan published on February 5, 2021

Improvment

Ticket

Dynamically hide the widget on certain pages of your website.

Written by Stefan published on February 8, 2021

Widget

Sometimes you want to separate your inbox or hide tickets from some agents. To do so you can restrict agents to see only tickets assigned...

Written by Stefan published on February 8, 2021

Load custom fonts from a CDN Server, or for instance use Google Fonts.

Written by Stefan published on March 2, 2021

Docs

Notify me about new tickets in the browser

Written by Stefan published on March 5, 2021

Improvment

Ticket