Add a custom ticket sidebar that displays additional information, such as customer-purchased items from your online shop. This speeds up the ticket handling process as...
We have extended and improved our API. Get all messages of a ticket or create a new message via the API. Check our API Documentation...
Send a message and set the status directly, e.g., close. It optimizes your workflow and your inbox.The next status automatically gets saved until you change...
In the HelpSpace Docs, you create articles for your help center or blog.Now, we added the feature to customize your article URL.Besides that, you have...
At first glance, not much has changed. At a second glance, countless new options have opened up.We have taken our editor to the next level....
Sometimes you want to share a ticket with somebody else. Now, you can forward a ticket to any email address.Short instruction:Click on the forward iconA...
Your customers can upload all information you need, which makes your support easier.Let them add attachments when they send you a message thru the widget....
Check fantastic overview of your Docs Sites. Click on the Docs icon to see all sites.Check the summary of your sites:OG imageNameDescriptionURLStatus of the site...
Set up your own icons to customize your widget and make it more suitable for your branding.