Sometimes you want to share a ticket with somebody else. Now, you can forward a ticket to any email address.Short instruction:Click on the forward iconA...

Written by Eva published on July 12, 2021

Your customers can upload all information you need, which makes your support easier.Let them add attachments when they send you a message thru the widget....

Written by Eva published on July 9, 2021

Widget

Check fantastic overview of your Docs Sites. Click on the Docs icon to see all sites.Check the summary of your sites:OG imageNameDescriptionURLStatus of the site...

Written by Eva published on July 8, 2021

Customize your Help-Center Ste

Written by Eva published on July 2, 2021

Set up your own icons to customize your widget and make it more suitable for your branding.

Written by Eva published on June 24, 2021

Widget

Follow the steps to get the best out of HelpSpace.

Written by Eva published on June 18, 2021

Filter your tickets ito find information faster and easier

Written by Eva published on May 21, 2021

We are very happy to tell you that our support widget is online. It comes with a lot of options for customization and is multi-language...

Written by Stefan Dreßler published on January 13, 2021

Ticket

Feature

Widget

Agents with this role can only work on tickets that are assigned to one of their teams or directly to the agent.

Written by Stefan Dreßler published on December 22, 2020

Ticket

Feature

Create an internal note on a ticket

Written by Stefan Dreßler published on January 19, 2021

Improvment

Ticket

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Update

We have recently added Dutch and Portuguese. You can choose the language in your profile. We are always happy about corrections. Please get in touch...

Written by Stefan Dreßler published on January 22, 2021

Language

Now the "delete ticket" action is on top level in action menu. If an agent or admin deletes a ticket, it will went to the...

Written by Stefan Dreßler published on December 21, 2020

Ticket

Feature