By default, we search your term in the ticket subject, body, tags, and contact. But often it's important to add very specific filters. Below you find all advanced filters and some examples.
Note: A filter is applied to the current section. Only if you are searching for a specific ticket number like #54 we will look up all sections.
Available Filters
Filter | Example | Description |
|---|---|---|
# | #54 | Find the ticket with the id 54. |
subject: | subject:bug | Searches the subject of a ticket. |
body: | body:important | Searches the message body. |
subjectOrBody: | subjectOrBody:”some term” | Searches your term in subject OR body of the ticket. |
contact: | contact:mike contact:@examplde.com | Searches name and email of the ticket contact. |
tag: | tag:bug | Searches the tag name of |
agent: | agent:mike | Searches the name and email of the assigned agent, and finds all tickets of this agent. |
team: | team:sales team:”quality management” | |
status: | status:waiting | Searches all tickets with that status waiting. Available status are open, waiting, escalated, closed, spam |
Filter combinations
You can combine the different filters with each other. We will automatically use operators as follows.
Example | Description | Operator | Note |
|---|---|---|---|
tag:bug body:”help me” contact:”Mike Smith” | Searches for tickets with the tag bug AND body help me AND contact. | AND | Different filters are combined automatically with an AND operator. |
tag:bug tag:sales | Searches for tickets with the tags bug OR sales. | OR | The same filter is combined with an OR operator. |
