Create user

Users

Users, also referred to as agents, are individuals who can log in and work with HelpSpace.

Upon the first sign-in, the initial user is automatically created and assigned the role of Superadmin. This role grants access to all features, including the ability to purchase subscriptions and change plans.

Create User

Go to Settings → Users
Click on the button Create User

Fields / Functions	Description
Full name	Full name of the user
Username	The login name and displayed name inside HelpSpace
Email	Email of the user
Password	The password of the user
Role	Admin: access all areas. Agent: work with tickets. Team Agent: access own and team assigned tickets only. Author: access docs section. Billing: access subscription and receipts. More information: User roles
Team	If the user has the role “Team Agent”, then assign the user to one or multiple teams
Send invite email	If it’s true, then it sends an invitation via email to the new user.
Profile Image	Profile image of the user.
Organization	Associated company
Select a time zone	Time zone of the user
Locale	Language of the user. Chinese Dutch English French German Italian Polish Portuguese Spanish

Create user

Add an admin or an agent

Users

Create User