Create users

Add new agents to strengthen your team

By Eva
March 6, 2020

Users

Users, also known as agents, can log in and work within HelpSpace.

The user who creates the workspace is automatically assigned Superadmin rights, granting full access to all features, including billing and plan management.

Create User

Go to Settings → Users
Click on the button Create User

Fields / Functions	Description
Full name	Full name of the user
Username	The login name and displayed name inside HelpSpace
Email	Email of the user
Password	The password of the user
Send invite email	If it’s true, then it sends an invitation via email to the new user.
Profile Image	Profile image of the user.
Role	Admin: access all areas. Agent: work with tickets. Team Agent: access own and team assigned tickets only. Author: access docs section. Billing: access subscription and receipts. More information: User roles
Teams	If the user has the role “Team Agent”, then assign the user to one or multiple teams
Profile Image	Profile image of the user.
Select a time zone	Time zone of the user
Locale	Language of the user. Chinese Dutch English French German Italian Polish Portuguese Spanish

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