Users
Users, also known as agents, can log in and work within HelpSpace.
The user who creates the workspace is automatically assigned Superadmin rights, granting full access to all features, including billing and plan management.
Create User
Go to Settings → Users
Click on the button Create User
Fields / Functions | Description |
|---|---|
Full name | Full name of the user |
Username | The login name and displayed name inside HelpSpace |
Email of the user | |
Password | The password of the user |
Send invite email | If it’s true, then it sends an invitation via email to the new user. |
Profile Image | Profile image of the user. |
Role |
|
Teams | If the user has the role “Team Agent”, then assign the user to one or multiple teams |
Profile Image | Profile image of the user. |
Select a time zone | Time zone of the user |
Locale | Language of the user.
|
The email has already been taken
In HelpSpace, each email address can only be used once – whether as a channel, contact, or user.
If you receive a message stating that an email is already in use when creating a user, it’s usually because the address already exists as a contact. Contacts are created automatically when an email is received from or sent to a new address.
The email has already been taken.
How to resolve it:
Go to Customers → Contacts.
Search for the email address.
Choose one of the following:
Update the contact’s email address, if you want to keep the contact.
Delete the contact if it’s no longer needed.
Note: This will also delete all associated tickets (due to data privacy rules).
Once updated or deleted, you can create the user with that email address.
