Edit User
Go to Settings → Users.
In the last column, three dots
appears when you hover it with the mouse. Click on the dots to open the menu and select edit.
Fields / Functions | Description |
|---|---|
Full name | Full name of the user |
Username | The login name and displayed name inside HelpSpace |
Email of the user | |
Password | You cannot set a new password for the user. Instead, use the “Forgot Your Password?” function at the login. |
Role |
|
Team | If the user has the role “Team Agent”, then assign the user to one or multiple teams |
Send invite email | If it’s true, then it sends an invitation via email to the new user. |
Profile Image | Profile image of the user. |
Organization | Associated company |
Select a time zone | Time zone of the user |
Locale | Language of the user.
|
Job Title | Job Title of the user |
Address | Address of the user (street) |
City | City of the user |
State | State of the user |
Postal Code | Postal code of the user |
Country | Country of the user |
Delete User
Select the user.
Click Delete at the top of the table.
Confirm by clicking Yes, I confirm.
Add / remove teams from multiple users
Select one or multiple users
Click Add Teams or Remove Teams at the top of the table.
Select the team you want to add or to remove
