Quick Replies

Use text templates for quick and consistent communication

By John Ibrügger
February 10, 2023

Quick Replies are a time-saving tool that consist of pre-written text snippets. They simplify the process of composing messages and help to maintain a consistent language within your team.

Add a Quick Reply to the message

Simply open the Quick Reply menu and click the title of the desired text snippet.

Tickets---select-quick-reply.png

Creating Quick Replies

You have the option to create Quick Replies either directly in the reply box or in section Settings → Quick Replies.

To create a Quick Reply, simply write a message in the reply box and then select Quick Reply → Save this reply.

A window will then open allowing you to further customize the text snippet by adding a title and placeholders.

Tickets---save-quick-reply.png

Editing Quick Replies

To modify an existing Quick Reply, simply open the Quick Reply menu and click the edit button located next to the desired text snippet.

Alternatively, go to Settings → Quick Replies and edit the content from here.

Was this article helpful?

Thanks for your feedback!