Custom fields allow you to tailor HelpSpace to the specific needs of your business. You can use them to store additional information about tickets and customers beyond the standard fields.
Navigate to:
Settings → Integrations → Custom Fields
Here, you can create new fields or edit existing ones.
Field Types
The following types are available:
Field | Description |
|---|---|
Text | A free text field for input. |
Number | For numeric input, such as amounts, or quantities. |
Boolean (Yes/No) | A simple toggle between Yes and No. |
Date | Used to store a specific date (e.g., contract start date, birthday). |
Dropdown | Lets you define a list of values to choose from. |
Field Properties
Each custom field consists of:
Field | Property |
|---|---|
Name | The label shown in the system. |
Field Type | One of the types listed above. |
Default Value (optional) | A predefined value that is used if no other value is entered. |
Values (for Dropdowns) | You can define a list of selectable options, such as “Gold”, “Silver”, “Bronze”. |
Note on API
Custom fields can also be created and managed via the API. This article only covers manual configuration through the user interface.
