Split and merge tickets
Split a ticket into several tickets, or merge several tickets into one
Ticket locked for editing
Only one agent can write to the customer, the ticket is blocked for the others during this time
Walk through HelpSpace
Brief introduction to the functions and settings
Switch Mail Provider
Switch the sending of emails from Postmark to AWS
Customer Satisfaction Ratings
Customer Satisfaction Ratings allow you to gather direct feedback on your support replies—simple, effective, and with zero additional effort for your team. Each outgoing message......
What is a DKIM record?
DKIM (DomainKeys Identified Mail) is an authentication method used to verify the integrity and legitimacy of email messages. Each email is digitally signed using a......
How do I add a custom Return-Path?
The Return-Path is the address where bounce notifications and other delivery feedback are sent. It is defined in the email header under the Return-Path field.......
