All Categories Quick Guides How to use HelpSpace on a mobile phone

How to use HelpSpace on a mobile phone

Read your tickets on the go

By John
December 10, 2021

HelpSpace does not have an iPhone or Android app. However, the web app has a responsive design, which means that it automatically adapts to the screen size of your phone or tablet.

Here are some important tips to make your life easier on the go.

Add Icon to Home Screen

Open the Safari browser and go to your HelpSpace workspace on the iPhone or iPad. Click on the Safari sharing button and select Add to Home Screen (red). An HelpSpace icon will be added to your home screen to access the app quickly.

iPhone-add-to-home-screen.png

Navigation In Tickets

Here, you will find information on how to navigate between the main ticket menu and the contact details of a ticket.

Select an inbox view (red) to show the tickets:

iPhone-1-(1).png

Press on the menu icon (red) to return to the main ticket menu or select a ticket (yellow):

iPhone-2.png

Press on the arrow-left (red) to return to the tickets or select arrow-right (yellow) to see the contact details:

iPhone-3.png

Press on the arrow-left (red) to return to the ticket messages:

iPhone-4.png

Navigation in Docs

Here, you will find information navigating between the docs main menu and an article.

Go to the docs and press once on a site (red):

iPhone-docs-1.png

The cog icon appears on the right. Push on the site (red) again to see the articles or select the cog icon the open the site settings (yellow):

iPhone-docs-2.png

Push on the menu icon (red) to return to the sites menu or select an article (yellow):

iPhone-docs-3.png

Press on the arrow-left (red) to return to the articles or select arrow-right (yellow) to see the article details:

iPhone-docs-4.png

Push on the arrow-left icon (red) to return to the article:

iPhone-docs-5.png

These are the site settings that you choose earlier. Push on the menu icon (red) to return to the sites menu:

iPhone-docs-6.png

Was this article helpful?