HelpSpace does not offer a native iPhone or Android app. However, the web app is fully responsive and automatically adapts to the screen size of your smartphone or tablet.
To make your mobile workflow easier, here are the most important tips.
Add HelpSpace to Your Home Screen
You can add HelpSpace to your home screen and launch it just like a native app.
How to add it, e.g., iPhone/iPad:
Open Safari and go to your HelpSpace workspace URL.
Tap the Share button.
Select Add to Home Screen.
A HelpSpace icon will appear on your home screen for quick access.
For a detailed guide including a video, see How to Add HelpSpace to Your Phone Home Screen
Navigation in Tickets
Learn how to move between the ticket list, ticket details, and contact information on mobile devices:
Select an inbox
Choose an inbox view to display your tickets.
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Return to the ticket list
Use the menu icon to go back to the main ticket list or select another ticket.
Open contact details
Tap the right arrow to view the contact details for a ticket.
Navigate back
Use the left arrow to return to previous views at any time.
Navigation in Docs
Here’s how to navigate between sites, articles, and settings in the mobile Docs view:
Select a site
Tap a site once to reveal its menu.
Open articles or settings
Tap the site again to see the articles, or use the cog icon to open the site settings.
Return to the sites list
Use the menu icon to go back to the list of sites.
View articles and details
Select an article and use the left/right arrows to switch between the article content and its details.
These are the site settings that you choose earlier. Push on the menu icon (red) to return to the sites menu:
Enable Push Notifications
Push notifications must be enabled separately on each device. Make sure they are allowed in your mobile browser settings so you won’t miss important updates while you're on the go.
How to enable push notifications:
Tap your profile in the top-right corner.
(Tip: If the top-right corner is not visible, open any ticket → go to the contact details → the top bar will appear—check the ticket description above.)Activate "Push Notifications on this device".
