Tags on Articles
Now you can add tags to articles
Written by Stefan
published on
April 16, 2020
Docs Blog-Style online 🚀
Setup your Blog and your HelpCenter in HelpSpace
Written by Stefan
published on
May 28, 2020
Rules for new tickets ⚙️
Automation for inbound emails
Written by Eva
published on
August 21, 2020
RSS and JSON Feed
Generated from all your published articles
Written by Stefan
published on
December 2, 2020
Trash Bin 🗑
Now the "delete ticket" action is on top level in action menu. If an agent or admin deletes a ticket, it will went to the......
Written by Stefan
published on
December 21, 2020
Team Agent Role 🚫
Agents with this role can only work on tickets that are assigned to one of their teams or directly to the agent....
Written by Stefan
published on
December 22, 2020
Internal Notes
Create an internal note on a ticket
Written by Stefan
published on
January 19, 2021
Widget Version 1.0 online
We are very happy to tell you that our support widget is online. It comes with a lot of options for customization and is multi-language......
Written by Stefan
published on
January 13, 2021
Can I upload images from the clipboard?
Yes, but every browser acts differently
Written by Stefan
published on
February 3, 2021
Advanced Ticket Search
How to filter tickets
Written by Stefan
published on
May 20, 2021
How to customize or redirect article URLs
Customize the article URL by entering a custom slug
For SEO purpose, it's often useful to provide the content essence in the URL of your......
Written by Stefan
published on
November 26, 2021