The reply box is your daily tool for communicating with customers, so it's worth taking the time to familiarize yourself with it. Investing in its set-up and customization can greatly enhance your daily workflow and communication with customers.
The reply box has multiple functions to write and to design your message.
Fields / Functions | Description |
|---|---|
| Change the text format to
|
| Change the text format to bold (and backward) |
Italic | Change the text format to italic (and backward) |
Underline | Change the text format to underline (and backward) |
| Strikeout text |
Font Color | Change the color of the font |
Bullet List |
|
|
|
Code Block | Enter some code |
|
|
Upload Attachment | Upload an attachment |
Add Image | Upload an image to the text
|
| Mark text and add a link |
Quick Replies | Use text snippet templates to enter them into your message.
For more information, check the article Quick Replies. |
| Opens a search bar to search in your docs articles. Preview articles to find the solution and share the link in the message. Perfect to find the answer to your customer's question. |
| The message is automatically saved as a draft. You can delete the draft at any time. |
Next status: ... | Select the status of the ticket after you send the message. It will stay as default until you change it. |
Send | Click on the button to send the message. If you click on the arrow, you can
A signature can add automatically. Check the Settings > Channels to configure the signature. |
Style
Bold 
Strike 
Ordered List 
Quote 
Add Link 
Search Docs 
Delete draft