The reply box has multiple functions to design your message.
Fields / Functions | Description |
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| Change the text format to
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| Change the text format to bold (and backward) |
| Change the text format to italic (and backward) |
| Change the text format to underline (and backward) |
| Strikeout text |
| Change the color of the font |
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| Enter some code |
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| Upload an attachment |
| Upload an image to the text
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| Mark text and add a link |
| Use text snippet templates to enter them into your message.
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| Opens a search bar to search in your docs articles. Preview articles to find the solution and share the link in the message. Perfect to find the answer to your customer's question. |
| The message is automatically saved as a draft. You can delete the draft at any time. |
| Click on the button to send the message. If you click on the arrow, you can
A signature can add automatically. Check the Settings > Channels to configure the signature. |