The reply box is your daily tool for communicating with customers, so it's worth taking the time to familiarize yourself with it. Investing in its set-up and customization can greatly enhance your daily workflow and communication with customers.
The reply box has multiple functions to write and to design your message.
Fields / Functions
Change the text format to
Change the text format to bold (and backward)
Change the text format to italic (and backward)
Change the text format to underline
Change the color of the font
Enter some code
Upload an attachment
Upload an image to the text
Mark text and add a link
Use text snippet templates to enter
them into your message.
For more information, check the article Quick Replies.
Opens a search bar to search in your docs
articles. Preview articles to find the solution
and share the link in the message. Perfect to
find the answer to your customer's question.
The message is automatically saved as a
draft. You can delete the draft at any time.
Next status: ...
Select the status of the ticket after you send the message. It will stay as default until you change it.
Click on the button to send the message.
If you click on the arrow, you can
A signature can add automatically.
Check the Settings > Channels
to configure the signature.