Channels are the communication pathways in and out of HelpSpace. You must configure at least one channel to use HelpSpace, which can be done during sign-in or at any time later if you want to use the ticket features.
Create a channel
Click on the button Create Channel
It starts a wizard to create a new channel
Please check our manual on how to set up an email channel
Channel Details
Fields | Description |
|---|---|
Name | Name of the channel |
Address | Email address of the channel, e.g., support@mycompany.com |
Inbound Email Address | Inbound email address form HelpSpace where you have to forward the messages to, e.g., support@mycompany.com forward the emails to this inbound email address |
Email Aliases (optional) | Optional email addresses you want to receive tickets. |
BCC Addresses (optional) | Bcc emails will be added to all outgoing ticket replies. |
Default Language | Used for translations like: |
Adding a Signature
Click on Edit Signature to add or edit your signature.
You can use placeholders and various formatting options to design your signature.
Enabling Auto-Reply
Click on Edit Auto Reply to add or edit your auto-reply message.
Enable auto-reply and add your message.
Utilize the available formatting functions to customize your auto-reply.
Edit a channel
Navigate to Settings → Channels.
Select a channel and click on Change Config.
Please check our manual on how to set up an email channel
