Channels are the communication channels in and out of HelpSpace. You have to configure at least one channel to use HelpSpace. You can set the first channel at sign-in, optionally later.
Go to Settings → Channels. Select a channel and click on Change Settings.
For each channel, you can add a signature and enable auto-reply.
Click on Edit Signature to add or edit your signature. You can use placeholders.
Edit Auto Reply
Click on Edit Auto Reply to add or edit your auto-reply. Enable auto-reply and add your message.