Teams are a group of users. Teams are shown in the menu tickets. They are displayed if the current user is a member of a team.
In Teams, you can create, edit, and delete teams.
Go to Settings → Teams.
Create a Team
Click on the button Create Teamand type the name of a team.
In the last column, three dots appear when you hover it with the mouse. Click on the dots to open the menu and select edit.
You can delete a team. Select a team and click on Delete at the top of the table, and then Yes, I confirm.
Click into Type to add filter.
A menu opens and selects a filter, eg. User. Automatically a new list opens where you choose content, eg. Amy. You can add multiple filters. They are all connected with an OR. They are all connected with an OR, eg. User=Amy OR User=Michael OR Team=Sales.
If you don’t select a filter, it searches overall.