With HelpSpace, you can offer your knowledge base in multiple languages. This allows you to support international customers and reduce support requests by providing clear documentation in their native language.
Requirements: You need a HelpSpace plan that includes multilingual support.
1. Enable Multilingual Mode
Open Docs
Go to Page Settings
Activate Multilingual
Define the default language
⚠️ Important: Once multilingual mode is activated, it cannot be disabled.
Add Additional Languages
After activation, you can add more languages:
Each additional language can be enabled or disabled
Only enabled languages will be visible in your Support Center
URL Structure
When multilingual mode is enabled, the language code is automatically added to the URL:
en (English): supportcenter.helpspace.com/en/
de (German): supportcenter.helpspace.com/de/
The language code depends on the selected language.
2. Language Navigation (Frontend)
As soon as you activate additional languages, a language switcher automatically appears in the front end. Here’s how it works:
If a visitor is viewing an article and switches the language, the translated version of that article will be displayed (if available).
If the article is not translated yet, the visitor will be redirected to the homepage of the selected language.
This ensures a smooth user experience—even if some articles are not yet translated.
3. Translating Categories
To maintain a fully multilingual knowledge base, categories must also be translated. How to translate a category:
Hover over the category name
Click the three-dot menu
Select Edit
Switch between languages at the top
Provide translations for:
Name
Description
Save your changes.
4. Translating Articles
In the article view, you’ll see the available languages in the top right corner.
Greyed out = The article does not yet exist in that language
Active = The article already exists in that language
Create a New Language Version
When clicking a language for the first time, you can choose one of three options:
Empty: Creates a blank article without content.
Copy: Copies the content from the default language so you can edit it manually.
Translate: Automatically translates the article from the default language into the selected language.
Tables are translated as well
A DeepL API key is required for automatic translation
Only content supported by DeepL can be translated
Important: Updating Translations
If you modify the article in the default language, the translated versions will not update automatically. You have two options:
Update the translated version manually
Delete the translated version and recreate it using automatic translation
Visibility per Language
Visibility settings are configured individually for each language. This is useful if:
You prepare content in advance
A product or feature launches later
Certain markets go live at different times
Slug (URL Path)
Each article can have an individual slug per language. Important:
Every slug must be unique
A slug can only exist once within your Docs site—regardless of language.
Versioning
Each language version of an article is versioned separately. This allows you to:
View previous versions
Restore older versions if needed
Track changes over time
5. Summary
With multilingual support in HelpSpace, you can:
Expand your knowledge base internationally
Automatically translate articles using DeepL
Provide seamless language switching
Control visibility per language
Maintain structured version control
This ensures your customers always receive accurate information in the right language—clear, professional, and up-to-date.
