How to set up email aliases or BCC`s on channels?
To add an email alias to your channel or add an auto-bcc to every outgoing message, please select the channel in your settings and add......
Allow external email forwarding in Outlook 365
If you use Outlook 365 to forward emails to HelpSpace you might get an error like the one below: 550 5.7.520 Access denied, Your organization......
Tickets
How to work with tickets
Settings
How to configure HelpSpace
Reports
How to check your statistics
Profile
How to edit your profile
Change Password
Users can change their password in their profile
Billing & Usage
How to check you plan und bills
How to add a custom HTML signature
Many customers are asking us how to add a nice-looking signature like ours. You can simply add custom HTML content with placeholders. Use the placeholder......
Forward emails to support channel
Sometimes, customers bypass your official support channel and send messages directly to your agents via email. This can create confusion as these messages end up......
How to enable Slack Notifications
Enable the HelpSpace Slack integration to push notifications into a Slack group
How to Add HelpSpace to Your Phone Home Screen
You can add HelpSpace to your Home Screen to have a more App like experience. The benefit of adding HelpSpace to your home screen is......
