Create new ticket
How to open a new ticket for your customer
Navigate between tickets
Learn the basic structure of tickets
The reply-box in detail
Design your message with styles and pictures
Additional ticket information
Quickly access essential customer information to enhance your communication.
Introduction
Let's get started with HelpSpace
How to set up an email channel
Start an email communication channel
How to work with tickets
Communicate with your customers
How to create a docs site
Create a 24/7 self-service site for your customers
How to change the ticket recipient
Adjust the customer in the ticket
How can I change the ticket subject
Adjust the title of the ticket
Advanced Ticket Search
How to filter tickets
Quick Replies
Use text templates for quick and consistent communication
