Inbox Menu Efficiently navigating through tickets is made simple with the placement of the ticket navigation on the left side of the screen. Each menu......

Written by Eva published on March 5, 2020

Design your message with styles and pictures

Written by Eva published on March 27, 2020

Quick Replies are a time-saving tool that consist of pre-written text snippets. They simplify the process of composing messages and help to maintain a consistent......

Written by John published on February 10, 2023

How to open a new ticket for your customer

Written by Eva published on March 5, 2020

Quickly access essential customer information to enhance your communication.

Written by Eva published on February 21, 2020

The recipient is alway a single contact, but you can also add a CC or BCC recipients. How to change the recipient - Open the......

Written by Stefan published on August 27, 2020

Ticket

Just click on the subject to edit the text. Note: The Subject must have a least 3 letters....

Written by Stefan published on November 8, 2020

How to filter tickets

Written by Stefan published on May 20, 2021

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