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How to open a new ticket for your customer

Eva
Written by Eva published on March 5, 2020

Ticket MenuThe ticket navigation is on the left side. Each menu item displays a specific view on the tickets.NavigationDescriptionUnassignedTickets not assigned to an agent MineTickets assigned...

Eva
Written by Eva published on March 5, 2020

Design your message with styles and pictures

Eva
Written by Eva published on March 27, 2020

More information about your customer at a glance

Eva
Written by Eva published on February 21, 2020

Tips to save some time

Stefan
Written by Stefan published on April 14, 2020

The recipient is alway a single contact, but you can also add a CC or BCC recipients.How to change the recipientOpen the ticketFind "Contact Information"...

Stefan
Written by Stefan published on August 27, 2020