Navigate between tickets
To navigate forward and backward, click on the arrow-buttons ← and → on the bottom or on your keyboard. Alternatively, click on the purple circles......
The reply-box in detail
Design your message with styles and pictures
Create new ticket
How to open a new ticket for your customer
Quick Replies
Quick Replies are a time-saving tool that consist of pre-written text snippets. They simplify the process of composing messages and help to maintain a consistent......
Additional ticket information
Quickly access essential customer information to enhance your communication.
How to change the ticket recipient
How to change the recipient - Open the ticket - Find “Contact Information” on the right and click on the 3 dots beside the name......
How can I change the ticket subject
To navigate forward and backward, click on the arrow-buttons ← and → on the bottom or on your keyboard. Alternatively, click on the purple circles......
Advanced Ticket Search
How to filter tickets
Split and merge tickets
In HelpSpace, you can efficiently manage customer inquiries by either merging tickets for streamlined information or splitting them to address various aspects separately. Below, we......
Ticket locked for editing
A single ticket can only be managed by one agent at any given time. When an agent is actively engaged in a conversation with a......
