Navigate between tickets
Inbox Menu Efficiently navigating through tickets is made simple with the placement of the ticket navigation on the left side of the screen. Each menu......
The reply-box in detail
Design your message with styles and pictures
Create new ticket
How to open a new ticket for your customer
Quick Replies
Quick Replies are a time-saving tool that consist of pre-written text snippets. They simplify the process of composing messages and help to maintain a consistent......
Additional ticket information
Quickly access essential customer information to enhance your communication.
How to change the ticket recipient
The recipient is alway a single contact, but you can also add a CC or BCC recipients. How to change the recipient - Open the......
How can I change the ticket subject
Just click on the subject to edit the text. Note: The Subject must have a least 3 letters....
Advanced Ticket Search
How to filter tickets
Split and merge tickets
In HelpSpace, you can efficiently manage customer inquiries by either merging tickets for streamlined information or splitting them to address various aspects separately. Below, we......
Ticket locked for editing
A single ticket can only be managed by one agent at any given time. When an agent is actively engaged in a conversation with a......
