Create new ticket
How to open a new ticket for your customer
Written by Eva
published on
March 5, 2020
Navigate between tickets
Ticket MenuThe ticket navigation is on the left side. Each menu item displays a specific view on the tickets.NavigationDescriptionUnassignedTickets not assigned to an agent MineTickets assigned...
Written by Eva
published on
March 5, 2020
The reply-box in detail
Design your message with styles and pictures
Written by Eva
published on
March 27, 2020
Show customer information
More information about your customer at a glance
Written by Eva
published on
February 21, 2020
Reply on tickets
Tips to save some time
Written by Stefan Dreßler
published on
April 14, 2020
How to change the ticket recipient
The recipient is alway a single contact, but you can also add a CC or BCC recipients.How to change the recipientOpen the ticketFind "Contact Information"...
Written by Stefan Dreßler
published on
August 27, 2020
How can I change the ticket subject
Just click on the subject to edit the text. Note: The Subject must have a least 3 letters.
Written by Stefan Dreßler
published on
November 8, 2020
Advanced Ticket Search
How to filter tickets
Written by Stefan Dreßler
published on
May 20, 2021