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All Categories Working with Tickets

Navigate between tickets

Learn the basic structure of tickets

Eva
Written by Eva published on March 5, 2020

The reply-box in detail

Design your message with styles and pictures

Eva
Written by Eva published on March 27, 2020

Create new ticket

How to open a new ticket for your customer

Eva
Written by Eva published on March 5, 2020

Quick Replies

Use text templates for quick and consistent communication

John Ibrügger
Written by John Ibrügger published on February 10, 2023

Additional ticket information

Quickly access essential customer information to enhance your communication.

Eva
Written by Eva published on February 21, 2020

How to change the ticket recipient

Adjust the customer in the ticket

Stefan Dreßler
Written by Stefan Dreßler published on August 27, 2020
Ticket

How can I change the ticket subject

Adjust the title of the ticket

Stefan Dreßler
Written by Stefan Dreßler published on November 8, 2020

Advanced Ticket Search

How to filter tickets

Stefan Dreßler
Written by Stefan Dreßler published on May 20, 2021
Ticket

Split and merge tickets

Split a ticket into several tickets, or merge several tickets into one

John Ibrügger
Written by John Ibrügger published on December 14, 2023

Ticket locked for editing

Only one agent can write to the customer, the ticket is blocked for the others during this time

John Ibrügger
Written by John Ibrügger published on December 14, 2023

Switch Mail Provider

Switch the sending of emails from Postmark to AWS

Stefan Dreßler
Written by Stefan Dreßler published on September 16, 2024
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