How to use HelpSpace on a mobile phone
Read your tickets on the go
Written by Eva
published on
December 10, 2021
How to customize or redirect article URLs
Customize the article URL by entering a custom slug
For SEO purpose, it's often useful to provide the content essence in the URL of your......
Written by Stefan
published on
November 26, 2021
Can I upload images from the clipboard?
Yes, but every browser acts differently
Written by Stefan
published on
February 3, 2021
Set up a support contact form on your website
Create tickets using your own contact forms
Written by Eva
published on
February 12, 2021
Turn off/on email notifications
You can change notification-settings in your profile
Written by Stefan
published on
January 22, 2021
Can I customize the sender name?
Ticket replies and auto-replies are sent via email with a sender name. The sender name is also known as from name. You may want to......
Written by Stefan
published on
February 5, 2021
How to separate the shared inbox
Sometimes you want to separate your inbox or hide tickets from some agents. To do so you can restrict agents to see only tickets assigned......
Written by Stefan
published on
February 8, 2021
How to add custom fonts to a docs-site
Load custom fonts from a CDN Server, or for instance use Google Fonts.
Written by Stefan
published on
March 2, 2021
How to enable browser notifications
Notify me about new tickets in the browser
Written by Stefan
published on
March 5, 2021
How to set up email aliases or BCC`s on channels?
To add an email alias to your channel or add an auto-bcc to every outgoing message, please select the channel in your settings and add......
Written by Stefan
published on
April 15, 2021
Allow external email forwarding in Outlook 365
If you use Outlook 365 to forward emails to HelpSpace you might get an error like the one below:
550 5.7.520 Access denied, Your organization......
Written by Janis
published on
April 12, 2021
Tickets
How to work with tickets
Written by Eva
published on
February 2, 2023