You can change notification-settings in your profile

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How to change the recipient - Open the ticket - Find “Contact Information” on the right and click on the 3 dots beside the name......

Yes, but every browser acts differently

Ticket replies and auto-replies are sent via email with a sender name. The sender name is also known as from name. You may want to......

Create tickets using your own contact forms

Notify me about new tickets in the browser

How to filter tickets

Many customers are asking us how to add a nice-looking signature like ours. You can simply add custom HTML content with placeholders. Use the placeholder......