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You can change notification-settings in your profile

Stefan
Written by Stefan published on January 22, 2021

The HelpSpace Mission

Eva
Written by Eva published on April 3, 2020

The elementary functions of HelpSpace

Eva
Written by Eva published on March 30, 2020

Create a 24/7 help site for your customers

Eva
Written by Eva published on March 30, 2020

Speed up loading of ticket-list and message-stream

Stefan
Written by Stefan published on May 7, 2020

Automation for inbound emails

Eva
Written by Eva published on August 21, 2020

The recipient is alway a single contact, but you can also add a CC or BCC recipients.How to change the recipientOpen the ticketFind "Contact Information"...

Stefan
Written by Stefan published on August 27, 2020

Just click on the subject to edit the text.

Stefan
Written by Stefan published on November 8, 2020

Now the "delete ticket" action is on top level in action menu. If an agent or admin deletes a ticket, it will went to the...

Stefan
Written by Stefan published on December 21, 2020

Agents with this role can only work on tickets that are assigned to one of their teams or directly to the agent.

Stefan
Written by Stefan published on December 22, 2020

Create an internal note on a ticket

Stefan
Written by Stefan published on January 19, 2021