You can change notification-settings in your profile

Written by Stefan published on January 22, 2021

Ticket

Let's get started with HelpSpace

Written by Eva published on April 3, 2020

Ticket

Docs

User

Settings

Communicate with your customers

Written by Eva published on March 30, 2020

Ticket

Create a 24/7 self-service site for your customers

Written by Eva published on March 30, 2020

Ticket

Docs

Settings

Speed up loading of ticket-list and message-stream

Written by Stefan published on May 7, 2020

Improvment

Ticket

UX

Automation for inbound emails

Written by Eva published on August 21, 2020

Ticket

Feature

Update

The recipient is alway a single contact, but you can also add a CC or BCC recipients. How to change the recipient - Open the......

Written by Stefan published on August 27, 2020

Ticket

Just click on the subject to edit the text.

Written by Stefan published on November 8, 2020

Improvment

Ticket

Update

Now the "delete ticket" action is on top level in action menu. If an agent or admin deletes a ticket, it will went to the......

Written by Stefan published on December 21, 2020

Ticket

Feature

Agents with this role can only work on tickets that are assigned to one of their teams or directly to the agent....

Written by Stefan published on December 22, 2020

Ticket

Feature

Create an internal note on a ticket

Written by Stefan published on January 19, 2021

Improvment

Ticket

Feature

Update

We are very happy to tell you that our support widget is online. It comes with a lot of options for customization and is multi-language......

Written by Stefan published on January 13, 2021

Ticket

Feature

Widget