Turn off/on email notifications
You can change notification-settings in your profile
Written by Stefan
published on
January 22, 2021
Introduction
Let's get started with HelpSpace
Written by Eva
published on
April 3, 2020
How to work with tickets
Communicate with your customers
Written by Eva
published on
March 30, 2020
How to create a docs site
Create a 24/7 self-service site for your customers
Written by Eva
published on
March 30, 2020
🏄♂️ Performance Improvements
Speed up loading of ticket-list and message-stream
Written by Stefan
published on
May 7, 2020
Rules for new tickets ⚙️
Automation for inbound emails
Written by Eva
published on
August 21, 2020
How to change the ticket recipient
The recipient is alway a single contact, but you can also add a CC or BCC recipients.
How to change the recipient
-
Open the......
Written by Stefan
published on
August 27, 2020
Change ticket subject
Just click on the subject to edit the text.
Written by Stefan
published on
November 8, 2020
Trash Bin 🗑
Now the "delete ticket" action is on top level in action menu. If an agent or admin deletes a ticket, it will went to the......
Written by Stefan
published on
December 21, 2020
Team Agent Role 🚫
Agents with this role can only work on tickets that are assigned to one of their teams or directly to the agent....
Written by Stefan
published on
December 22, 2020
Internal Notes
Create an internal note on a ticket
Written by Stefan
published on
January 19, 2021
Widget Version 1.0 online
We are very happy to tell you that our support widget is online. It comes with a lot of options for customization and is multi-language......
Written by Stefan
published on
January 13, 2021