All Settings in a Nutshell
Brief introduction with screenshots of the HelpSpace configuration
Create users
Add new agents to strengthen your team
Update a user
Change the settings of the agent
User roles and permissions
Assign rights to who can access what
Configure teams
Create teams that work together on tickets
Manage channels
Check your channel settings, add a signature and configure auto-reply
Connecting a channel via SMTP
Send your tickets via SMTP
Configure your tags
Create keywords for tickets, tasks, docs, and customers
Edit your profile
Customize your account, such as profile picture, language or two-factor authentication (2FA)
Change your password
Adjust your password or reset it
Configure rules
Create automations for new tickets
Integrations in HelpSpace
Connect other applications with HelpSpace, such as Slack, Shopify, Xentral or a software of your choice
